Driving appointment request / cancel

Service
x

With your app FAHREN LERNEN

Driving appointment request / cancel

Participating locations

Requirements

  • Registration for driver’s license training and FAHREN LERNEN app
     
  • You need to have sufficient credit in your driving school account. This credit must cover both your already confirmed and newly requested driving lessons.
     
  • The higher your credit balance, the more requested appointments will be confirmed by your FAHREN LERNEN app.
     
  • Since the FAHREN LERNEN app cannot determine whether your driving appointment is a practice lesson or a special driving lesson, a flat rate of €200 is charged per appointment.
     
  • You can see a detailed invoice on your service overviews.
     
  • To increase your credit balance, transfer an amount of your choice to your driving school. Incoming payments are posted immediately.
     
  • Check your current credit:
    - App FAHREN LERNEN → More → Finances
    - Or request a service overview by email
     
  • On request or at the end of your training, any existing credit will of course be transferred back to you immediately.
     
  • The push notification in your FAHREN LERNEN app must be activated under Authorisation. 
     
  • The contents of your app must be updated by pulling the screen down under To-do (pull-to-refresh).
     
  • If you have not yet reached the minimum age for your driving licence, please note when requesting a driving appointment that the practical test may be taken at the earliest 1 month before reaching the minimum age.

Request a driving appointment

  • With your Fahren Lernen app, you can request as many driving lessons per day and per week as you like.
     
  • If you request more driving lessons than included in the BASIC training type, the corresponding surcharge according to your training contract will be charged once at the end of your training.
     
  • In the BASIC training type, a maximum of 1 driving appointment per week is included.
     
  • In the BALANCED training type, up to 3 driving appointments per week are included.
     
  • In the INTENSIVE training type, up to 12 driving appointments per week are included.
     
  • In your FAHREN LERNEN app under To-Do, you can request your driving appointments using the small blue icon in the bottom right-hand corner.
     
  • Select your driving instructor or simulator below.
     
  • The calendar automatically displays the date of the first available driving appointment – earlier dates are not available.
     
  • The calendar displays you the first available time for each day. After that, all other times are displayed in 15-minute intervals. As soon as you click on a time, the calendar automatically jumps to our nearest available start time that best matches your preferred time.
     
  • Select a date and time.
     
  • Select the meeting point.
     
  • Do not click on ‘Add appointment to my calendar’, as your appointment has not yet been confirmed.
     
  • You cannot select whether it should be a practice drive, special drive or test drive when making your enquiry. Your driving instructor will decide what will be driven on your date, depending on your level of training.
     
  • You do not have to request the twilight drives separately. Your driving instructor will plan these with you.
     
  • Driving appointments on our drive easy simulator should take place before driving appointments in real road traffic. Please refer to the ‘Training programme’ drive easy Simulator.
     
  • You can only request driving appointments of 90 minutes each. A driving appointment consists of 2 driving lessons of 45 minutes each.
     
  • Please request at the start of your training the number of driving appointments recommended in your start information in your desired period.
     
  • After every 5 driving appointments, ask your driving instructor whether you need additional appointments or if you can cancel already confirmed ones. Book any additional appointments you need promptly using your FAHREN LERNEN app.
     
  • For efficient training, we recommend at least 2 driving appointments per week.
     
  • You can request appointments up to 8 hours before the start of the journey.
     
  • You can request driving appointments up to 6 months in advance.
     
  • For driving appointments Mon - Fri 4.30 pm to 00.00 am and Sat we charge a surcharge according to the training contract.
     
  • Practical exam take place every Monday between 7.30 am and 4.30 pm. The time is allocated to us at short notice by the TÜV Süd test centre. We may therefore have to postpone or cancel your confirmed driving appointment on this day.

Driving appointment confirmed

  • Your requested driving appointment is automatically confirmed by your FAHREN LERNEN app if your driving school account has sufficient credit for driving appointments that have already been confirmed and your newly requested driving appointments.
     
  • You will receive a push notification for every confirmed request for a driving appointment.
     
  • Check your confirmed driving appointments in the FAHREN LERNEN app under To-Do → Practice – only the lessons shown there are binding.
     
  • If you add driving appointments to your personal calendar, delete them manually if canceled – the FAHREN LERNEN app doesn’t sync automatically with personal calendars.

Driving appointment rejected

  • If you do not have enough credit in your driving school account for driving appointments that have already been confirmed and new driving appointments that you have requested, your FAHREN LERNEN app will reject the requested driving appointments. Or it confirms requested driving appointments that will take place earlier and cancels driving appointments that would have taken place later and that have already been confirmed.
     
  • You will receive a push notification for every rejected request for a driving appointment. You must not click on a push notification but drag it from top to bottom. Only then will you receive further information about which appointment has been declined.
     
  • After you have increased your credit and received a payment confirmation by email, please request your travel dates again.
     
  • Check your confirmed (booked) appointments: App FAHREN LERNEN -> To-Do -> Practice
     
  • Check your current credit balance: LEARN TO DRIVE app -> More -> Finances
     
  • In rare cases, your requested appointment will be declined because the vehicle is already booked for this appointment. In this case, ask for an alternative date or time.

Driving appointment cancel

  • You can only cancel a driving appointment up to 48 hours in advance in your FAHREN LERNEN app.
     
  • If you do not cancel a confirmed driving appointment in time, this driving appointment will be booked as a missed lesson in accordance with the training contract.
     
  • A driving appointment cannot be cancelled by email, WhatsApp, text message or telephone.
     
  • A medical certificate (sick note) does not release you from the obligation to pay for the driving appointment that was not cancelled on time.
     
  • Only your driving instructor can judge your level of performance. Ask him whether you should request further driving appointments or cancel driving appointments that have already been confirmed.